The use of Loans Online SA is subject to the terms and conditions set out below.
1. Loans Online SA is not a Credit Provider, an agent of a Credit Provider or a representative of a Credit Provider, we are a division of Computech Credit Services with the registration number 2013/236060/07
2. You give (the applicant/client) us permission to submit your details as per the online application form to various Credit Providers in order to find you a loan. You (the applicant/client) agree that the information you have submitted on this/your application is true and correct
5. In an event of cancellation outside the 7 day colling off period we will charge a reasonable cancellation fee of R95 once off.
6. The fee will depend on the nature of the reservation, the length of notice of cancellation before the financial institution is contacted, the reasonable potential to find alternative clients for the reservation and the reason for cancellation. No cancellation will be accepted if the appropriate financial institutions were already contacted by our offices with regard to your credit application.
7. The fee is only refundable if the loan is not granted due to any circumstances within Loans Online SA's reasonable control.
12. You understand that paying the fee will ensure that we will do everything reasonable within our power to secure a loan for yourself, but doesn't provide a guarantee that a loan will be granted in your favour.
13. Please be aware that all lenders may conduct a credit check.
14. Please note that q-assist program is mandatory in order to make use of our FREE loan finding service
15. We do not receive any commissions from the lenders .
16. You, acknowledge the risk involved in borrowing money from the chosen Credit Provider and hereby indemnify us against losses you might sustain with regards to the granting of the loan or the loan not being granted by the relevant Credit Provider, due to reasons beyond our reasonable control. This will include any economical loss pertaining to the harm/losses caused.
17. The 4 in 1 Service package is known as q-assist and includes duties in the form of sourcing quotes from various industries and presenting them to you via email as well as a complimentary loan finding service
19. Loans Online SA does not provide financial advise, you will deal with the financial institutes directly
22.Should the applicant/client not honour this agreement in any way, Computech Credit Services has the right to take any legal action against the client in order to retrieve the outstanding fee payable to Computech Credit Services. Should Computech Credit Services instruct their Attorneys to collect the fee of R249.00(Three hundred & ten rands) including the R94.0 monthly fee. which includes the debit order costs from the applicant/client, the applicant/client will be held liable for all legal fees incurred, which fees will be on an attorney and applicant/client basis.
24. These policies form part of your consent when submitting your application for Loans Online SA service package via our website and by ticking the box, before submitting your online application it shall constitute a digital signature (IP address,date and time of submission) on your binding mandate and agreement for the irrevocable acceptance of the policies Computech Credit Services and yourself and Computech Credit Services .
25. IMPORTANT NOTICE:
Loans Online SA (division of Computech Credit Services) or any of its employees does not give out financial advice. We operate an online and/or telephonic referral service and we forward on all your requests and applications to qualified and registered financial services providers with whom we have pre-arranged agreements. You (the applicant/client) will deal directly with these advisors after Loans Online SA has submitted your application.
26. Marketing: The Company markets itself by means of local newspaper advertisements and the internet via the company website and not limited to the website, and at no time guarantees that a loan will be granted to the applicant/client. If the applicant/client should make a telephonic application for our 4 in 1 service package, the company telesales marketers are trained to fully explain the product being sold to the public and the prospective applicant/client is asked whether they comprehend or have further questions pertaining to said product. Telemarketing sessions are recorded and the prospective applicant/client is informed thereof prior to the session.
27. Product: The Company sells a perpetual convenient 4 in 1 service package, comprising of a free loans finding service,q-assist ,legal assist,credit report service at a fee of R 249.00 once off and thereafter R94.00 monthly , which also entitles the applicant/client to a complimentary loan finding service, whether such applicant/client requires a personal loan, mortgage bond or study loan etc. The function of applying for a loan through various financial institutions is outsourced to a finance broker who attends to the loan application process. Loans are obtained from financial institutions who are compliant with statutory regulations pertaining to financial services.
28. Guarantees: The Company does not guarantee that the applicant/client will be granted the loan nor the amount of such loan, as such application is subject to the clientâs credit history and qualifying requirements being satisfactory met. . The Company does warrant a committed professional service and that the loan application will be professionally processed within a reasonable period of time on provision that the applicant/client has duly complied with the application requirements. . The service entitles the applicant/client to a professional effective application without personally attending various financial institutions to obtain said finance. . The personal documentation submitted to the Company by the applicant/client is treated with the utmost confidentiality and to be used solely for the purpose of obtaining finance for said applicant/client.
29. Dispute/Complaint Procedure: The Company is committed to prime customer service policy and therefore invites dissatisfied applicants/clients to an open door complaints procedure which will promptly attend to said complaint by emailing: customerservice@compucredit.co.za. As per the requirements of the Consumer Protection Act No. 68 of 2008, should you (the applicant/client) feel the need to lodge a complaint about the service we provide, kindly forward your complaint as we strive to resolve all complaints within 72 hours from date of receipt.
30. Jurisdiction: The applicant/client and consents to the jurisdiction of Durban Magistrates Court should any legal disputes arise which have not been resolved internally. The applicant/client pays a fee of R249.00 once off thereafter R94.00 monthly, for the convenient 4 in 1 service package. These fees are strictly non- refundable upon the agreement to these terms and conditions, except in the circumstances where the applicant/client exercises his/her right to terminate the agreement as per clause 3 hereof.
31. A email copy of the Loan application form constitutes the original. All online applications, through the company website, for our 4 in 1 service package, by ticking the box, before submitting your online application, constitutes a digital signature of the applicant/client for the irrevocable agreement to the Terms & Conditions, Terms of Use, Legal Disclaimer and Privacy Policy of the company, which confirms the applicant/client has read and understood.